If your payment failed due to a temporary issue, bank decline, expired card, or technical problem, there are several ways to successfully resubmit payment and restore automatic payment functionality.
This guide explains the most effective troubleshooting and payment recovery methods.
Common Causes of Failed Payments
Payments may fail due to:
- Expired credit/debit cards
- Insufficient funds
- Bank security restrictions
- Temporary payment gateway issues
- Incorrect billing information
- Blocked international transactions
- Stored card authorization problems
Option 1 — Make a Manual Payment
This is usually the fastest solution.
Steps
Step 1 — Log In
Log in to your InternetBS account.
Step 2 — Open the Product or Service
Locate the:
- Domain
- SSL certificate
- Hosting product
- Renewal order
Step 3 — Proceed to Checkout
At checkout:
- Enter your card details again
- Complete payment manually
Once payment succeeds:
- Your card may automatically reactivate for future automatic payments
Option 2 — Add Funds to Your Account
You can preload funds into your InternetBS account balance and use them for future purchases and renewals.
Steps
Step 1 — Open Add Funds
Once logged in:
- Go to My Account (top right)
- Select Add Funds
Step 2 — Add Funds
Enter:
- The amount to add
- Your payment card details
The funds will then be stored in your account balance.
Step 3 — Use Account Funds at Checkout
When paying:
- Select your account balance as the payment method instead of a card
Benefits of Using Account Funds
Using account credit can help:
- Avoid repeated card authorization failures
- Simplify renewals
- Reduce payment interruptions
- Speed up future checkouts
Option 3 — Remove and Re-Add Your Card
Sometimes stored payment authorizations become invalid or corrupted.
Removing and re-adding the card can resolve the issue.
Steps
Step 1 — Open Stored Cards
Go to:
- My Account
- My Profile
- Stored debit/credit cards
Step 2 — Remove Existing Card
Delete the current stored card.
Step 3 — Re-Add During Checkout
When making a new purchase:
- Enter the card details again
- Save the card for future payments
Additional Troubleshooting Tips
Contact Your Bank
Your bank may:
- Block international transactions
- Flag recurring payments
- Require additional authorization
Try Another Payment Method
If available:
- Use another card
- Use account funds
- Try a different payment source
Verify Billing Information
Ensure:
- Billing address matches bank records
- Cardholder name is correct
- Security code and expiration date are accurate
Frequently Asked Questions
Will failed payments retry automatically?
This depends on the service and renewal settings.
Does a failed payment disable Auto-Renew?
It may temporarily prevent automatic renewal processing until a successful payment is completed.
Will re-adding my card fix authorization issues?
In many cases, yes. Re-authenticating the card often resolves token or authorization problems.
Can I still manually renew services after a failed automatic payment?
Yes. Manual payments can usually still be submitted successfully.
Need Further Assistance?
If payments continue to fail after trying these steps, please contact the InternetBS support team with:
- The affected product or domain
- Approximate payment time
- Any error messages received