How do I verify my contact details?

Beginning January 2014, ICANN has added an extra step to verifying generic Top-Level Domains (gTLDs).

When you register a domain with new contact details or change the registrant (owner) email address on an existing domain even if you've been an existing customer for years you will receive an additional email from with an activation link.

Please click this activation link to keep your domain active. This step must be completed within 15 days or your domain will be suspended and inaccessible until verification is complete.

Also, please add to your contacts to ensure this email doesn't end up in your junk folder. This is a rule from ICANN, and they don't give exceptions. Not even if you're stranded in Antarctica (they're very serious people).

If you purchase a domain or make a change and don't receive an email, or if you just have questions about the new ICANN rules, please get in touch.


How do I change my account contact details?

Updating your account contact details only updates the information in your Internetbs account. This information is used for billing receipts, future domain registrations, your notifications email address, and security authentication if you can't access the account or there's a dispute.

Updating account contact details does not update your domain registrant/owner WHOIS details.

Updating registrant/owner WHOIS details is a separate process, which you would start by clicking on your domain, click on 'Update Contacts (WHOIS)' and update the WHOIS information.

To update your account contact details,

  • Please login to your account, click on 'My Account'.
  • Click on 'My Profile' and here you can update your details and click on 'CONFIRM'.

Using incorrect or incomplete account information is against our terms and conditions. Additionally, it will make it impossible for you to authenticate yourself as account holder if you are ever unable to login or are required to do so for security.

It is against ICANN regulations to use incorrect registrant details when registering a domain, and puts your domains at risk of suspension or deletion.

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