Your account is locked as you did not verify your account email address. We had sent you an email to the account email address with a link to verify your email as per ICANN policies. So, please check your emails and click on the link to verify your email address. Please check for an email from "@support.internet.bs or *@internet.bs".
Can you please try to whitelist *@support.internet.bs and *@internet.bs and check the spam folder as well.